Can You Hear Me Now?

Welcome to the cellular complaint hotline! Today’s first question comes from Tammy in Tampico.

Tammy says, “My cell phone service stinks. I have to stand out in the front lawn to make a call. What should I do?”

Well Tammy, it’s funny you should ask because the cellular complaint hotline had that very same problem. At the time we were an AT&T customer. Our phones simply wouldn’t work inside the office.

Step A: Being polite but firm is always a good idea.

But in this day and age, get real. When dealing with cellular providers, you should quickly move on to;

Step B: become a relentless psychotic.

The cellular complaint hotline called AT&T repeatedly, and we even threatened to cancel our cell phone service. We may also have inadvertently cursed out some of the representatives. And of course, when that didn’t work, we insisted on speaking to supervisors! Eventually, after we yelled ourselves hoarse, AT&T gave us a brand new phone. We did this twice because the new phones didn’t worked either.

Step C: change your cellular carrier.

The consumer complaint hotline switched to Verizon. Wouldn’t you know it; with our new Verizon phone we still couldn’t make calls from inside of the office. And on top of that, the phone wouldn’t hold a charge. After repeating Step B several times a supervisor finally explained the problem. In areas with poor reception, cell phones sometimes use up extra energy trying to pull in a signal. And that’s why our battery kept dying! The good folks here at the consumer complaint hotline felt kind of guilty about getting those free phones when the real problem was the fact that the consumer complaint hotline is located at the bottom of a gully no cell phone signal could ever reach. Excuse me. I have to go out on the front lawn to repeat Step B and probably Step C. I hear Sprint is offering special rates on new phones!

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